FAQ

What are the support contact details?

Policy explanation - Plain-language detail: Email support@gocontigofow.shop or call 512-468-8060 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What happens if I request cancellation after shipment?

Working rule - Accessible guidance: Cancellation can be requested before shipment. After shipment, the Refund Policy controls the available return or exchange.

Is shipping available outside the United States?

Process overview - Accessible process: The store serves US addresses only. Customers pay no standard-shipping charge on a US purchase.

May I return an eligible product without giving a reason?

What this means - Plain-language provision: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

Will the order include tracking?

Customer-facing rule - Responsive outcome: We provide trackable shipment details after dispatch and carrier handoff.

Can the same care instructions be used for every product?

Operational detail - Clear explanation: Use the purchased item's product page and packaging for its cleaning, materials, temperature, and warning information.

Where and when does a refund arrive?

Service commitment - Transparent outcome: After the approved return is received and processed, funds are sent to the original payment method within 5-10 business days.

How long do processing and transportation take?

Plain-language summary - Consistent service: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.

Business and support information

What this means - US-focused responsibility: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigofow.shop

Phone: 512-468-8060

Physical and return address: 3518 Brentwood Dr, Beaumont, Texas, 77706, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).