Refund Policy

Practical detail - Applicable rule: To keep post-purchase service straightforward, gocontigo accepts eligible returns and exchanges requested within 30 days of delivery.

Exchange requests

Policy in practice - Transparent framework: An exchange can be requested within 30 days after delivery; the replacement is confirmed according to available inventory.

Return destination

3518 Brentwood Dr, Beaumont, Texas, 77706, United States

Return eligibility

Customer information - Plain-language application: A request must be opened within the 30-day period, and the returned item should include its supplied parts and proof of purchase.

Relevant standard - Responsive handling: Discretionary return eligibility excludes personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items.

Customer outcome - Operational review: Quality and fulfillment problems—including damage, defects, wrong items, and missing items—remain eligible for the remedies required by this policy.

Return shipping responsibility

Service note - Structured practice: gocontigo pays the approved return-shipping cost for both no-reason returns and returns caused by damage, defects, incorrect items, or missing items.

Cancellation before shipment

Applicable procedure - Careful direction: Contact us before dispatch to request cancellation; after dispatch, the order follows the return and exchange process described here.

Refund method and timing

Policy in practice - Support-oriented service: A completed return is refunded to its original payment source within 5-10 business days once approval and processing are finished.

Store contact information

Practical detail - Transaction-focused reference: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigofow.shop

Phone: 512-468-8060

Physical and return address: 3518 Brentwood Dr, Beaumont, Texas, 77706, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).